Support
Get help with Event Storefront, the Management Portal, Staff Mobile, event-day check-in, orders, or in-person payments.
Email humankindlytech@gmail.com and include your organisation name, the app version shown under Account, and a short description of what happened. Do not email passwords, ticket QR contents, payment-card information, or authentication tokens.
If a staff phone or tablet is lost, shared unexpectedly, or may be compromised, ask an authorised manager to revoke it from the Management Portal under Team & access. Sign out before handing a device to another staff member.
Keep the app installed when it shows pending offline work or an unresolved payment. Reconnect the device, open Recovery, and allow synchronisation to finish. Removing the app can remove the encrypted local information needed to reconcile that work.
Read the Privacy Policy and Terms of Service for information about data handling and acceptable use.